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REPORT A CLAIM

ACORD FIRST NOTICE OF LOSS FORMS:

Complete the appropriate form directly on the PDF for easier submission.

Property
General Liability

Auto

BEFORE YOU SUBMIT A CLAIM:

  • Please review your ACORD form for completeness and accuracy. The more detailed your submission is, the quicker we can begin the claims process
  • Supply all available contact information so that we can contact you to resolve your claim.
  • NOTE: Email is the most efficient way to submit your claim. However, all methods of submission are valid and will receive a prompt response from a claims representative.

 


SUBMIT A CLAIM

Email:
Fax Number:
Phone Number:

PLM CLAIMS

claims@plmins.com
215.829.1211
800.752.1895

ILM CLAIMS

custserv@ilmgroup.com
1.317.704.3860
1.800.732.0777


WHAT TO EXPECT WHEN YOU SUBMIT A CLAIM:

  1. You will receive contact from your claims examiner within 24 hours to confirm receipt of your claims submission.
  2. If immediate handling is required, a local adjuster will be assigned.
  3. An acknowledgement letter will be sent to the insured and the broker the day after claim was received. This will include the name, address, and phone number of the local adjuster if one was assigned, and will include the PLM or ILM claims examiner assigned to the claim.
  4. Prompt claims handling
  5. Decision: A decision will be made regarding the claims settlement. Notification will be sent when the claim is closed.
  6. Please complete the customer service survey. In order to improve our claims process, we ask you to take the time to fill out a survey, which can be found here.