You will receive contact from your claims examiner within 24 hours to confirm receipt of your claims submission.
If immediate handling is required, a local adjuster will be assigned.
An acknowledgement letter will be sent to the insured and the broker the day after claim was received. This will include the name, address, and phone number of the local adjuster if one was assigned, and will include the PLM or ILM claims examiner assigned to the claim.
Prompt claims handling
Decision: A decision will be made regarding the claims settlement. Notification will be sent when the claim is closed.
Please complete the customer service survey. In order to improve our claims process, we ask you to take the time to fill out a survey, which can be found here.