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When you purchase insurance, you are buying the promise of a service that you hope to never need. We, at PLM and ILM, pride ourselves on not only delivering the best service, but also peace of mind when you do experience a loss. We understand your urgency to get your business back to operating at full levels, so our dedicated staff of experienced claims adjusters is quick to respond.

The PLM and ILM claims departments work endlessly to maintain our reputation to fairly and equitably settle claims in a timely manner. Our staff, located both in the Philadelphia, Pennsylvania headquarters and remotely across the United States, is always available in your time of need. Our staff is constantly strengthening relationships with independent adjusters located country-wide, that have specific knowledge of our risks and of the geographic area in which they operate. Our goal is to give you the security of knowing that not only is the most qualified adjuster working on your claim in the office, but that they are joining forces with the most qualified independent adjusters in your area.

Unlike many insurance companies, we ask that insureds rate our performance after claim settlement. We take your responses very seriously and if we should ever have a dissatisfied insured, we will look into the claims handling and react as appropriate.

“That which is measured is that which improves”

Our claims staff develops a deeper knowledge of insuring the wood products and building materials industries with every claim that is handled. Combined with your input, this allows our claims examiners to better suit your needs in the event of a loss. We strive to have all insureds “highly satisfied” with their experiences with PLM and ILM.

We want to hear from you. Please take our customer service survey today.